Complaints Procedure

It is our aim that when a patient complains, they should be dealt with courteously and promptly so that the matter is resolved as quickly as possible.

The information below relates to our complaints procedure and whilst every complaint is taken seriously, and managed individually, the steps outlined remain the same in all cases.

Our procedure has been designed to be in line with the General Dental Councils (GDC) guidelines.

You can complain to us in the following ways:-

By e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

By Letter addressed to Edinburgh Dental Specialists, 178 Rose St, Edinburgh, EH2 4BA

Procedure following your complaint:

• The Practice Manager is informed.
• You will receive a confirmation of your complaint within 3 working days.
• The relevant member of staff will be notified.
• The practice and the staff member involved will contact their legal indemnity provider in order to seek guidance on appropriate management of complaint.
• A full and fair investigation of your complaint will be carried out , respecting your confidentiality
• You will be contacted within 10 days in writing regarding the outcome of our investigations. If additional time is required in order to arrive at a solution, you will be informed of this and kept updated regularly.

If the solution presented by us is not acceptable to you, then please let us know at your earliest convenience.

If you feel we have not resolved your complaint accordingly, you can contact the Dental Complaints Service at www.dentalcomplaints.org.uk

The General Dental Council (GDC) information can be found at www.gdc-uk.org